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We are here to answer any questions you may have about the accommodation services. Reach out to us and we’ll respond as soon as we can.
- Please be advised that the accommodation placement fee, first 4 weeks of Home Stay and Airport pick-up will NOT be confirmed UNLESS fees are fully paid in advance.
- Students must book their accommodation for the first 4 weeks unless certain circumstances apply (please speak to us to see if an alternative arrangement can be made).
- Students are committed to stay in their accommodation for the first 4 weeks at least, unless extreme circumstances apply in which case Global Experience will act immediately.
- Full Home Stay fees are only refundable if cancelled within 48 hours of receiving details.
- Cancellations after 48 hours of details received incur a 2 weeks cancellation fee.
- Accommodation Placement Fee and Airport pick-up are non refundable.
- If you are using our Airport pick-up service and your arrival details have changed, you MUST notify us at least 48 hours in advnace otherwise full Airport pick-up fee will still apply.
- If you do not use our Airport pick-up service and choose to make your own way to your Home Stay, please do NOT ask or expect your Home Stay family to pick you up from the airport as that is not part of the arrangement we had with your Home Stay.
- Internet fee is not included in your accommodation price UNLESS if it is a VIP Home Stay. Internet fee is $10 per week and you need to make this arrangement directly with your host. Please note that movie and music downloads are NOT permitted. If you wish to do so, we suggest you to obtain a pre-paid internet wireless from an internet provider such as Optus, Vodafone, Telstra, Dodo, etc.